Welcome to ELWARD COLLECTION. By using this website or completing any purchase, you agree to comply with the following terms and conditions. Please read them carefully before using the site or placing any order.

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1. Acceptance of Terms

By using the ELWARD COLLECTION website or placing an order, the customer acknowledges that they have read and fully agreed to these terms and conditions.

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2. Products and Pricing

* We strive to display all products with the highest level of accuracy.
* Color shades may vary slightly due to differences in screen settings or lighting used during photography.
* All prices are listed in UAE Dirhams, and the store reserves the right to modify prices or offers at any time without prior notice, provided that confirmed orders are not affected.

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3. Order Preparation

All orders are carefully prepared to ensure the highest quality standards.

Standard Orders:

* From 5 to 8 business days.

Express Orders:

* One abaya: 1 business day.
* Up to four abayas: 2 business days.

Express service is available for an additional fee of 300 AED, subject to production capacity availability.

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4. Shipping and Delivery

We offer worldwide shipping through our trusted partners.

Shipping Duration:

* Within GCC countries: 2 to 3 business days.
* International shipping: up to 4 business days.

Shipping times may vary during peak seasons, holidays, and special promotions due to increased order volume.

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5. Shipping Fees

Within the United Arab Emirates

* All Emirates: 30 AED.

GCC Countries

* From one to two abayas: 100 AED.
* Three abayas or more: 200 AED.

International Shipping

* Shipping fees are calculated based on the destination country and final order weight, and will be communicated to the customer before order confirmation.

Any customs duties or taxes imposed by the destination country are the responsibility of the customer.

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6. Returns and Exchanges

* ELWARD COLLECTION does not offer refunds after order confirmation.
* Size adjustments or product exchanges may be requested according to store policy and after reviewing the order status.
* Custom-made, altered, or specially tailored items cannot be exchanged or returned, except in the case of a manufacturing defect approved by ELWARD COLLECTION.

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7. Order Receipt

The customer must inspect the order immediately upon receipt.

If there is a manufacturing defect or the received product does not match the order, the customer must contact customer service within 24 hours of receipt, providing the necessary photos for review.

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8. Promotions and Seasons

During holiday seasons, special promotions, and official occasions, order preparation or shipping may take additional time due to increased demand.

Customers will be informed of this before order confirmation.

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9. Order Cancellation

ELWARD COLLECTION reserves the right to cancel any order in exceptional cases, such as product unavailability, errors in data or pricing, or inability to fulfill the order for reasons beyond control. In such cases, the customer will be notified and appropriate action will be taken.

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10. Intellectual Property

All designs, images, logos, texts, and content displayed on the ELWARD COLLECTION website are the exclusive property of the brand and may not be copied, used, or republished by any means without prior written consent.

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11. Privacy

ELWARD COLLECTION is committed to maintaining the confidentiality of customer data and will not share it with any third party except as necessary to complete the order or as required by law.

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12. Amendments to Terms and Conditions

ELWARD COLLECTION reserves the right to update or modify these terms and conditions at any time. The updated version becomes effective immediately upon publication on the website.

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13. Contact

For any inquiries regarding orders or terms and conditions, you may contact the ELWARD COLLECTION customer service team through the official communication channels listed on the website.

Thank you for choosing ELWARD COLLECTION. We always strive to provide you with a luxurious shopping experience worthy of you.