Store Policy
Your satisfaction is our priority
We address every concern individually to the best of our ability. You are eligible to obtain a full refund or exchange on the items you are not happy with purchasing (conditions applied).
Exchange policy
Products may be returned within 3 days of the original purchase for exchange and alteration.
Drop us your information and reason for exchange, our customer service representative will get back to guide you through further process by. Contact info, +971582586008, sale@elwardcollection.com.
Kindly ensure that all product returns should be addressed back in original packaging that we provided upon the delivery.
Please make sure to exchange packaging is carefully protected, as damaged items won’t be accepted.
Our delivery team will contact you for the returns.
Kindly note that we will not accept any returns on customized design
Return policy
All items can be returned within 3 days from the original date of purchase.
Amount will be refunded to your bank account within 2 weeks.
All returns should be in original packaging and customized items wont be refunded.
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